Friday, October 06, 2006

Free - French ISP suck ass

So... My ISP (or soon to-be-ex-ISP) have done it again.. They've manage to screw me over.. again.. It blows my mind how any semi-serious business can function - with a "screw the client" principle... First off, it's next to impossible to reach any living creature on there so-called "hotline" - second, if you should be one of the 5 people-a-day that manage to get through to their "hotline" - the "person" that greets you, is there to do anything but to help you..

I've been exploi^h^h^ha client with Free (this time around) since September 2004 - so over 25 months - and order to get a new ADSL modem (Freebox v5) - and not getting ripped - I should be subscribed for at least 25 months (the swap will cost me 30EUR - instead of the usual 90EUR)..

Great.. I access their site to order the new box.. I'm greeted with a nice message, saying the swap will cost me 90EUR.. now hold on - why is this ?? Well, according to the "hotline" I changed my subscription to "degroupage total" a couple of months back - and they reset my service level..

Now what _really_ pisses me off, is the fact that when doing the subscription changed, I carefully read the information on the page whether or not be subscription would be reset - and it was not stated ! Again according to the "hotline" this is specified in the "Terms and Conditions" which I have obviously not read..

So - what to do ? I can either just bleed the full 90EUR for the modem swap (and have my subscription reset again) - or I can cancel my subscription and choose another ISP (this will also ending up costing me around 90EUR - as my subscription has been reset, and you cannot cancel without charge before at least 12 months or so)...
Last but not least, I can keep my current modem, and current subscription.. and just have the bittersweet taste of Free once again getting away with raping me in broad daylight..

This is far from being over...

2 comments:

Roberto said...

I'd take the yankee approach... grab a shotgun and go apeshit on the bastards

mich said...

yeah - I'm considering my options ;)