Trying to test a Matrix E1 switch today.. That was lots of fun ! We weren't able to figure out how to get console access.. Spent some time trying to search on google for some answers.. But apparently everyone that owns such a switch have not experienced any problems..
We tried connecting a normal rollover console cable, a straight-through cable and a crossover cable - all without success. Figured that it might be hyperterminal that was choking, tried with another terminal program - still without success. Unfortunately the com port on my Unix box is dead, so I am forced to use the windows box - that kinda limits our debugging options..
Finally gave up, and sent it through the system - I can see only two options:
1. Both console ports have been nuked
2. We (Dim & I) are too stupid to get it working.
Since we experienced the same behavior on both switches, I am tempted to believe in the second option... I don't know what it says about us.. Except I hope I'll never have to work with such a piece of crap again.